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Latest service pack for Blackboard

On January 3rd we’ll be installing the latest service pack and hot fixes from Blackboard. There are several things that will be addressed in this release and while many of them will be seen by TASC and UKIT, several of the fixes will address issues seen by faculty and students using the system.

A few of things that will make life a little easier for everybody:

  • The My Courses module will work correctly for faculty with more than 25 courses
  • Issues with faculty attempting to search for all students under the course roster
  • the essay/short answer box will no longer block out part of the question
  • The list of certified browsers will include IE8, FireFox 3.5 and Safari 4
  • Various performance issues will be corrected

These are just a few of the many fixes included in this release.

We plan on installing these fixes Sunday, January 3rd beginning at 8:00 AM and completing before 6:00 PM.

If anybody has any questions about this upgrade please contact the IT Customer Service Center at 859-257-1300.

Some More Performance Numbers

This will probably be the last Host Latency graph I post for this semester unless there is something specific I want to show off. For the most part the performance has been fairly consistent with an average of under 300ms per page. This past week with nearly 6.9 million page views, we saw an average performance time of 218ms.

week20090913

I will continue to generate these graphs, so if anybody is curious, let me know and I’ll send you a copy of the weekly graph.

Another Week Another Graph
Traffic was fairly high the first couple days of last week, but trailed off as we led into the holiday weekend. The average host processing time was around 300 milliseconds; this number is a little higher than last week due in part to some errant process on one of the app servers. We are continuing to adjust the process to prevent this, and also working on better ways to monitor and correct performance problems quickly.
 
Virtualization and Blackboard
If you’ve been following the IT trends lately you’ve heard about virtualization, but unless you deal directly with hardware and applications you may not really care what it means, or even how it affects you as a consumer of technology.

The answer to that should be fairly simple. In reality it shouldn’t affect you at all, which is a good thing. As hardware performance increases we look at better ways to utilize the increased power. Most consumer applications, like Blackboard in education, can only make use of a certain level of system resources before they stop becoming efficient. On newer servers this leaves what turns out to be a great deal of extra power sitting idle.

To deal with many software vendors have been working on ways to put multiple workloads on the same piece of hardware allowing the hardware to be fully utilized while giving application all the power it needs to still perform well for the consumer. Until recently however this hasn’t always been a good fit in the Enterprise.

At the UKIT we’ve been working with VMWare for our Enterprise Server virtualization environment. Over the last two years we’ve place over 190 virtual machines on 8 physical servers, many development and testing machines have been virtualized, which has saved money, not in just hardware costs, but also in power and cooling costs. By better utilizing hardware in the datacenter, we’ve been able to more rapidly test and deploy new and existing applications.

The next step in this process is high use production applications. In the past there have been concerns that this technology would lead to poor performance when dealing applications with a high number of requests, however new advancements have been made in both hardware and software to make this much more possible.

This semester we’ve incorporate two virtual servers into Blackboard application pool, with very positive results. Virtual application servers give us more than just the ability to better use the hardware, we are able to better prepare for increased usage of Blackboard by incorporating additional virtual machines rapidly into the pool, we are even working on ways to have the system automatically allocate application servers based on real-time performance information.

In the future we plan to completely more our Blackboard app as well as many other UKIT projects to a completely virtual infrastructure. This move will put us in a much better position and allow us to focus more on providing the university community with a better application experience.
First Week 2009

Just like the first day, the first week has officially come and gone, and performance numbers for Blackboard were in good shape. Just like the first day of classes, overall performance was better than the same period last year, even with considerably more traffic.

Here is the latest performance graph showing Sunday to Saturday of the first week.

Performance Graph

As you can see traffic increased significantly over last year, while the average response time went down. This improvement in performance can be linked to several factors; most notably upgrade code from Blackboard that is based on newer better optimized technology.

Last year’s info: First Week 2008

We are very pleased with these improvements in performance, and will continue to work closely with Blackboard and other software companies to improve the faculty/student experience.

First Day
The First day of school has come and gone, and we noticed it in Blackboard, however based on the numbers faculty and students weren’t affected by the increased load. We did several things over the summer to make sure Blackboard would be able to handle an increased number of online enabled courses. Based on early numbers it looks like this work paid off.
 
Performance Graph
 
A few numbers to know about the first day of school:
2008
2009
Change
Blackboard Students
18,000
20,500
+14%
Blackboard Enrollments
45,000
53,000
+18%
Page Requests 700,000 1,200,000 +70%
Average Page Time 350 ms 200 ms -42%
 
This is just the first day, and different types of requests perform differently, so we'll keep monitoring the performance to make sure. But so far things are going well with Blackboard.
Back to School and Other Updates
Back to School is here; students are already moving back onto campus and in just a few days over 18,000 of these students and around 3000 faculty and staff will be logging into Blackboard to begin the new semester. With this in mind, I wanted to talk a little about the things we’ve done over the summer to make sure Blackboard is ready to handle the increasing load.

First, we upgraded to a brand new version of Blackboard, this new version titled Blackboard Learn 9 is the first in a new set of Blackboard products billed as Blackboard NG. This new version made a few changes to the interface, like multiple levels of navigation. This allows us to group like items together so you can find what you need quickly.

Second, this week we installed the first service pack for Blackboard; this service pack included several patches for various bugs, as well as some performance enhancements. As part of this patch we were also able to upgrade Java, the technology used to run Blackboard, to the latest version. This new version of Java includes several updates to the platform for both performance and stability. We’ve already noticed a difference in the startup time for the application, and expect to see this improve performance for our faculty and students as well.

Third, we are constantly working with Blackboard and other institutions in the state of Kentucky to improve performance and reliability of the system for all Faculty and Students in the state. We work closely with other institutions, sharing what works and what doesn’t. This collaboration has helped us all learn more about the best practices of managing Blackboard.

Once the semester begins I’ll compare the performance numbers for this semester to the numbers from the same time last year and post the results.
New Features in Blackboard

With the upgrade to Blackboard 9, there are a few new features I’d like to share with everyone. As part of the core upgrades, there is now more personalization that you can do on your Blackboard home page. You can easily move the different modules around and place the things important to you at the top of the screen.

Also, you’ll notice a second level of navigation that allows us to keep similar functions together and not over crowd the top navigation bar. Hopefully these two features will remove some of the clutter that made things difficult to find in previous versions.

One very important feature is the Notifications Dashboard. This new tool allows students to go to a single place and get updates on all of your active Blackboard courses, including announcements, new assignments, due dates, and other important information. You can also personalize the way Blackboard sends you email when changes happen in the course. With this new feature, students can spend more time learning, and less time searching.

If you have any questions about these new features, please contact the IT Customer Service Center at 859-257-1300.

Did you notice something different?
Back in May Blackboard was upgraded to version 9. There were several changes with the upgrade, including the new look and feel of the system. Blackboard has been working to expand the entire interface to work more like the Grade Center that we brought live last year.
 
Along with the new interface, several back end changes have been included and are coming in the near future. With this new version Blackboard has standardized on a common application platform, which allows the system to take better advantage of the hardware we already have in place.

Sense the upgrade we’ve seen page response times cut by roughly 40 milliseconds, which doesn’t sound like much, but that is a roughly 25% improvement over the previous version. Already we are testing an upgrade that has improved performance by an additional 25% in limited testing.

Every software upgrade introduces new problems, and this upgrade was no exception. Many things that didn’t cause problems in our testing seemed to show up after we upgraded the system. We have been working hard with Blackboard, as well as Students and Faculty to identify and correct any problems that have come up after the upgrade. If you think you’ve found a bug, and aren’t sure if it has been reported yet, please contact the IT Customer Service Center at 859-257-1300 and they’ll be happy to assist you.
Updated Blackboard Wiki
We are very proud to announce that we’ve updated the Blackboard Wiki with more information and a cleaner look and feel. If you have any questions about Blackboard check out the wiki first, if you still have a question don’t hesitate to call the Help Desk at 859-257-1300
 
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